DATA HANDLER
This privacy notice is issued by Compare Insurex Limited, trading as Compare Insurex. In this document, “we,” “us,” and “our” refer to Compare Insurex Limited. “You” and “your” mean any individual using our website or services.
Data controller: Compare Insurex Limited (COMPANY NUMBER: 15346638), registered in England and Wales.
Registered office: Balfour Business Centre, 390–392 High Road, Ilford, IG1 1BF.
We comply with the Data Protection Act 2018 and UK GDPR and are appropriately registered with the Information Commissioner’s Office (ICO).
INTRODUCTION
This notice explains how we collect, use, store, share, and protect information about you. It covers both data that can identify you (personal data) and information that cannot.
In law—and in this notice— “process” means any operation performed on data (collecting, storing, sharing, using, or otherwise handling it). We are committed to protecting your privacy, going beyond legal compliance to treat your information with respect and care.
The law requires us to explain your rights and our responsibilities when handling your personal data. You can learn more at: http://www.knowyourprivacyrights.org.
Except as set out below, we do not sell, rent, or disclose data gathered through our website to third parties.
YOUR LEGAL RIGHTS
We operate under the Data Protection Act 2018 and UK GDPR and take reasonable steps to prevent unauthorised access to your data. We’ve updated this policy to show what we collect, how we use it, and your choices.
- Access: You may request a copy of the personal data we hold about you. (Admin charge, if any, will be applied only were lawful.)
- Rectification: If any information is inaccurate or incomplete, we will correct it promptly and confirm the update.
- Erasure: You can ask us to delete your personal data where applicable.
- Marketing opt-out: You can tell us at any time to stop using your data for marketing.
To exercise your rights, email info@compareinsurex.co.uk. For security, please include your full name, address, and date of birth.
We may amend this notice to reflect changes in law or our practices. We may also transfer our rights and obligations under this policy were permitted by law.
CLAIMS MANAGEMENT, POLICY ADMINISTRATION & RENEWALS
Information you provide may be used for policy administration, renewals, and claims handling by insurers, their agents, reinsurers, and your intermediary. Insurers may check public records (e.g., Electoral Register, County Court Judgments, bankruptcy or repossession data). Information may be shared with other insurers or their representatives (e.g., loss adjusters or investigators) where necessary.
CREDIT ASSESSMENTS
When checking your application or renewal, insurers or credit providers may consult Credit Reference Agencies (CRAs). With your permission to search comparison websites using your supplied details (e.g., car, van, home, business insurance, accident/claims history), comparison providers, authorised brokers, or underwriters may keep an audit record of that search.
Insurers or credit providers may share with CRAs information about you and your payment history. CRAs share data with other organisations to assess financial applications, trace debtors, and prevent fraud. Credit scoring uses multiple factors to determine risk and support the accept/decline decision.
UK-BASED ONLY
Our products and services are offered only to UK residents insuring vehicles in Great Britain, Northern Ireland, and the Isle of Man (excluding the Channel Islands). By requesting a quote, you confirm all named drivers are UK residents and agree to notify the insurer immediately if those changes.
CONSUMER RESEARCH & MARKETING
We may contact you about products or services that could interest you by post, phone, email, or other channels. We may also conduct market research, including after your policy ends. If you prefer not to receive such messages, please unsubscribe or email info@compareinsurex.co.uk.
SCOPE OF GUIDANCE & CONSULTING (ICO CATEGORIES)
Purpose: Providing guidance and professional services of an advisory, consulting, or intermediary nature.
Data subjects: Clients/customers; correspondents, complainants and enquirers; advisers, consultants, and professional specialists.
Data categories: Personal details; family/social background and lifestyle; education/training; employment and financial information; goods/services supplied; race/ethnic origin (only where lawful and necessary).
COOKIES & SIMILAR TECHNOLOGIES
A cookie identifies your device to our servers and may store data on your device. We may use cookies, pixel tags, and action tags to collect anonymous aggregated information, improve services, and measure the effectiveness of adverts on third-party sites (e.g., tracking clicks).
You can disable cookies in your browser settings, but some features of our website may not function properly.
INTERNATIONAL TRANSFERS
Your data may be processed outside the UK/EEA by us or our service providers. Where this occurs, we will implement appropriate safeguards to ensure your data remains protected and used only for the purposes collected. Details are available on request.
DATA SECURITY
Our payment pages use industry-standard encryption (e.g., SSL/TLS) to help protect your confidential information (such as card details, name, and address) in transit. We apply reasonable organisational and technical measures to protect your data in line with the Data Protection Act 2018 and UK GDPR.
WEBSITE CONTENT & LIABILITY
We provide the website “as is”, without warranties of any kind—express or implied—regarding accuracy, completeness, suitability, or freedom from error. The site may contain technical or typographical mistakes. To the fullest extent permitted by law, we exclude liability for any loss or damage arising from use of—or reliance on—our website or content. We do not guarantee that our site or any linked site is free from malware or other harmful components. Use suitable security software.
Nothing here limits your statutory rights or our liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.
THIRD-PARTY SITES
Our website may include links to third-party websites. Those sites are operated independently under their own terms and privacy notices. Links do not imply endorsement. We accept no responsibility for their content or practices.
ANTI-SPAM POLICY
“Spam” is unsolicited electronic communication, typically commercial, sent without consent. We consider an email to be spam if the recipient cannot easily unsubscribe, if headers are falsified, if fake addressing is used, or if the message appears to confer an unfair advantage on the sender. We aim to send communications only where lawful and appropriate.
SITE USE & MESSAGE SECURITY
You agree not to use the site in any way that harms its security, stability, or integrity, or that unduly inconveniences our staff. Note that internet communications are not fully secure unless encrypted. Messages may traverse multiple countries in transit; we cannot accept responsibility for unauthorised access beyond our control.
DIGITAL IDENTIFIERS
If you contact us online, we may collect device or network identifiers (e.g., IP address or phone number) supplied by your service provider.
EXTERNAL LINKS (REMINDER)
Links on our site may take you to external websites. Their privacy notices may differ. Please review them before submitting personal data.
EMAIL LINKS & ENQUIRIES
If you email us via the website, we will use the information you provide to respond and may retain your message for reference.
CONTACTING US
When you contact us by phone, website form, or email, we collect the details you provide to respond effectively. We log your request and our response to improve service quality. We may retain relevant personal data (e.g., name, email) to track correspondence and support you.
Email: info@compareinsurex.co.uk
COMPLAINTS
If you lodge a complaint, we record the details to investigate and respond. Where necessary, we may share limited information with third parties to help resolve the issue. We may produce anonymised statistics to measure our performance.
LEGAL DISCLOSURES
We may disclose personal data where required by law, regulation, or law enforcement, or where we believe in good faith that disclosure is necessary to comply with legal processes.
AFFILIATES & COMMERCIAL PARTNERS
If you act as an affiliate or partner, we process information to track referrals, calculate commission, and arrange payment. We keep this information—and the terms of our relationship—confidential, and expect the same from our partners.
CHILDREN
We do not market to children and do not sell products or services for children to purchase. If you are under 18, you may access our website only with the approval of a parent or guardian.
ENCRYPTION & TRANSPORT SECURITY
We use SSL/TLS certificates to verify our identity to your browser and encrypt data in transit. Look for a closed padlock icon in your browser. Payment pages use advanced encryption to help ensure your details cannot be intercepted or copied. Internet communications are inherently routed across networks; we cannot be responsible for unauthorised access beyond our control.
SUSPENSION & TERMINATION
At our discretion, we may warn, suspend (temporarily or indefinitely), or terminate your access if you:
- breach these terms;
- infringe the rights of other users or third parties;
- engage in fraud or attempted fraud.
MISCELLANEOUS
If any part of this notice is found invalid or unenforceable, the remainder will continue in effect. English law applies, and both parties submit to the non-exclusive jurisdiction of the English courts. Except where stated, this notice applies only between you and us; no third party has rights to enforce it.
REVIEW OF THIS NOTICE
We may update this privacy notice from time to time. The terms that apply are those displayed on our website at the date you access it. We recommend printing or saving a copy for your records.
Have Questions?
Please write Email at info@compareinsurex.co.uk
